You can add a Messenger chat widget to your website to prompt website visitors to start a conversation with you.
You create this widget in your Facebook page settings in a few simple steps.
A Messenger chat widget on your website is a great way to offer customer support to your website visitors. Handle support issues in the Inbox section of your ShopPop dashboard.
It’s not just customer support that you should be thinking of. Adding live chat to your landing pages, for instance, adds a connection, personalization, and convenience to help convert prospects more quickly.
Besides:
- 90% of consumers are more likely to do business with companies that answer questions immediately
- 47% of consumers would buy items from a chatbot
- 48% of consumers would rather use live chat than other means of contact.
There’s no need to invest in bespoke live chat software, when you could use Messenger instead. Here’s an article on setting up the Facebook Chat Plugin for your website.
Better yet, create your very own, customizable Pop-up Widgets, straight from your ShopPop dashboard! These widgets can link to a specific flow and include text descriptions and images.