Improve your customer support by adding the ‘Raise to Inbox’ component to a flow. Once people reach this point in the flow, their conversation will open at the top of the Inbox.
Sometimes, you need to hand over a conversation to a human agent. Your campaigns might include a moment where people want to talk to you or a member of your support team.
Add a ‘Raise to Inbox’ component to a point in a flow where you want the conversation to escalate to the top of the Inbox.
You can even assign the conversation to a specific member of your bot who takes care of customer support. Additionally, assign tags so you can filter and better organize support. Make use of the raise to inbox component to automatically tag users.
You’ll be able to service your audience seamlessly, across your team.
You could already set up an automated response to any incoming queries on your Messenger channel.
Clear the contents of the automated response. Choose the ‘Raise to Inbox’ component as the automated response. Any user input not related to your active Messenger campaigns will show up as open conversations at the top of your Inbox.